Frequently Asked Questions

Everything you need to know about transforming your space with Something Went Wrong.

What is the typical shipping timeframe for furniture items?

Most of our home decor and smaller furniture pieces ship within 3-5 business days. Larger items requiring freight delivery typically arrive within 2-3 weeks depending on your location.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that assembled furniture and custom-made textiles are final sale unless they arrive damaged.

Do you offer interior design consultations?

Yes! We provide complimentary 15-minute virtual consultations to help you select the perfect pieces for your floor plan and color palette.

How do I track my order?

Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier's real-time monitoring portal.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm and Klarna for larger home investments.

What should I do if my item arrives damaged?

Don't panic—if something went wrong with your delivery, please take photos of the damage and contact our support team within 48 hours for a full replacement or refund.